HERE ARE SOME QUESTIONS & ANSWERS WE'VE PUT TOGETHER FOR ALL OUR USERS TO HELP BETTER ASSIST YOU. SIZES ARE IN U.S. METRIC.
ATTENTION: Please email us concerning anything with your order immediately or close within 12 hours range problem was noticed/started. Once an order is placed it cannot be altered unless otherwise expressed through written consent via email stating the approved changes. Check spam for any missing emails.
1. HOW LONG DOES AN ORDER TAKE TO SHIP?
USUALLY 2-3 DAYS AFTER THE PROCESSING TIME IS CLEARED, EXCEPT 1 DAY/ OVERNIGHT EXPRESS THAT WILL BYPASS PROCESSING TIME. EXPECT A DELAY ON ORDERS TRACKING WILL BE AVAILABLE.
(A) WHAT IF I HAVE A SPECIAL REQUEST TO ADD ADDITIONAL INFO TO MY ORDER & WHAT IF I MESS UP MY ORDER?
(B) IF YOU MESS UP AN ORDER IT IS BEST YOU EMAIL US RIGHT AWAY ABOUT THE PROBLEM DO NOT WAIT, WE WILL GET RIGHT ON IT AS SOON AS WE CAN TO CORRECT IT IN THE WAY EACH EMAIL WAS RECEIVED. SENDING US AN INSTANT EMAIL TELLS US URGENCY. PLEASE CALL OR EMAIL TO CANCEL WITHIN 24 HOURS IF ORDER CANNOT BE FIXED OR CORRECTED. HOWEVER ANY OUT OF STOCK ORDER THAT WAS PLACED WHICH WAS AN ERROR ON OUR END DUE TO INVENTORY DEFECT OR DISCREPANCY WILL RESULT IN CANCELLATION AND YOU WILL BE REFUNDED, CREDIT WILL APPEAR IN ACCOUNT 5-7 DAYS. CUSTOMERS GET NOTIFIED VIA EMAIL INSTANTLY ON THE SAME DAY OF CANCELLATION. FOR ANY ISSUES REGARDING ORDERS PLEASE EMAIL US TITLE; URGENT.
(C) FOR ALL SPECIAL REQUEST OR ADDITIONAL INFO. PLEASE ADD TO THE NOTES AREA AT CHECKOUT, THERE IS A SECTION FOR ALL SPECIAL REQUESTS AND ADDITIONAL INFO TO BE ADDED. PLEASE BE RESPECTFUL AND DO NOT LEAVE ANY RUDE REQUEST OR NOTES, WE HAVE THE OPTION TO BLOCK USERS.
2. HOW LONG DOES AN ORDER TAKE TO PROCESS? HOW LONG IS THE PROCESSING TIME?
USUALLY 1-3 DAYS DEPENDING ON WHICH BANK IS USED EACH BANK HAS IT'S OWN PROCESSING TIME.
3. WHAT IS PROCESSING TIME?
PROCESSING TIME IS THE TIME IT TAKES FOR US TO PROCESS AN ORDER AFTER IT HAS BEEN MADE. IT STARTS THE DAY WE RECEIVE THE ORDER AND ENDS WHEN THE ORDER IS VERIFIED AND CLEARED AS A VALID ORDER. THIS IS EXCLUDED FROM DELIVERY TIME. PLEASE ALLOW 1-3 DAYS FOR PROCESSING BEFORE SHIPMENT.
4. WHAT IS THE DELIVERY TIME FRAME FOR AN ORDER?
(A) WE ARE CURRENTLY EXPERIENCING SHIPPING DELAYS. USUAL ON-TIME PACKAGE CAN BE ANYTIME BETWEEN 6-8 BUSINESS DAYS FOR STANDARD SHIPPING IN THE U.S, DEPENDING ON WHICH SHIPPING OPTION SELECTED AT CHECKOUT, WHICH DETERMINES HOW FAST PACKAGES ARRIVE. WE WILL DISPATCH TRACKING NUMBERS FOR ALL ORDERS TO TRACK PACKAGES AND GET ANY UPDATES ON ORDER CHANGES.
(B) ON INTERNATIONAL ORDERS USUALLY 12-20 BUSINESS DAYS DEPENDING ON SHIPPING SELECTION AT CHECKOUT, NOW IT VARIES BECAUSE OF THE COVID-19. THE PROCESSING TIME IS INCLUDED IN DELIVERY TIME.
5. DO YOU HAVE ANY PROMOTIONS?
YES! OF COURSE WE DO! PLEASE READ OUR EXCLUSIVE % OFF TAB LINKED TO GET A DISCOUNT CODE AND % OFF ANY ORDER. ALSO SUBSCRIBE TO OUR NEWSLETTERS/MAILING LIST AND RECEIVE ALL UPDATES, EXCLUSIVE DISCOUNTS AND BE THE FIRST TO KNOW. TAKE ADVANTAGE OF JOINING OUR MAILING LIST/NEWSLETTER TO SEE WHAT'S NEW DISCOUNTS WE HAVE!
6. HOW DID YOU THIS COMPANY COME ABOUT?
WE ANSWER THIS QUESTION IN OUR ABOUT US SECTION. ONCE YOU CLICK IN OUR ABOUT SECTION YOU CAN READ OUR STORY EXCERPT, WHICH IS ALSO FOUND IN THE FOOTER AREA, IN IT EXPLAINS EVERY SINGLE DETAIL OF HOW WE WERE FOUNDED AND BECAME A COMPANY.
7. WHO IS THE FOUNDER OF V'YESHIERE' LUCRE' ?
THE FOUNDER IS C. WALKER, THE MASTERMIND BEHIND THE FOUNDATION OF THE COMPANY YOU CAN LEARN MORE ABOUT THE FOUNDER IN MEET THE C.E.O SECTION WHEN IT IS PUBLISHED.
8. WHAT ARE YOU DOING TO GIVE BACK TO THE COMMUNITY?
WE HAVE CREATED A DONATION PROGRAM FOR DIFFERENT CHARITIES, EACH MONTH WE WILL DONATE TO TWO CHARITIES STARTING 01/2021, YOU CAN FIND OUT MORE INFORMATION ABOUT THIS PROGRAM ONCE WE OFFICIALLY START IN 2021. TO READ MORE GO TO THE OUTREACH PROGRAM SECTION FOR MORE DETAILS ON THIS PROGRAM. THIS PROGRAM IS ONE WAY WE ARE GOING TO GIVE BACK TO THE COMMUNITY THIS IS A SMALL TOKEN OF APPRECIATION THAT CAN GO A LONG WAY.
9. DO YOU MANUFACTURE YOUR CLOTHING?
NO, WE DO NOT MANUFACTURE OUR OWN CLOTHING, WE WORK CLOSELY WITH DISTRIBUTORS AND VENDORS WHO DO THE MANUFACTURING. WE HAVE GREAT RELATIONSHIPS WITH MULTIPLE VENDORS TO PROVIDE AFFORDABLE FASHION IN EVERY-WAY AND ANGLE. ALTHOUGH WE PROVIDE MERCHANDISE FROM MULTIPLE DISTRIBUTORS OUR V'YESHIERE' LUCRE' BRAND COLLECTION LINE WILL BE HAND CRAFTED AND LABELED FROM OUR CORRESPONDING MANUFACTURERS DIRECTLY TO CREATE OUR VISION. BEING THAT THIS PROCESS TAKES TIME WE WILL NOT START OUR BRAND COLLECTION UNTIL SPRING 2021. IT WILL ALSO BE LIMITED.
10. WHAT MAKES YOU DIFFERENT?
WE ARE UNIQUE BECAUSE OF WHAT WE HAVE TO OFFER WE WILL NOT SELL EVERYTHING THAT IS EVERYWHERE ALTHOUGH WE WILL HAVE SOME SIMILAR ITEMS LIKE OTHER STORES, IT DOES NOT TAKE AWAY FROM US BEING UNIQUE. WE TRY TO PLEASE ALL OUR CUSTOMERS WITH VARIETY. WE WILL PROVIDE NUMEROUS CLOTHING STYLES THAT ARE DISTINCT AND EXCLUSIVE TO OUR MEMBERS ALONG WITH OUR BRAND COLLECTION THAT WILL BE SEASONAL. WE ALSO HAVE AN OUTREACH PROGRAM THAT WILL IMPACT LIVES ALL ACROSS THE GLOBE. WE DO NOT BELIEVE IN LIMITATIONS HENCE THE VARIETY. WE WILL CATER TO ALL SIZES SHAPES AND STYLES. WE ARE A GREAT FIT FOR FASHION LOVERS WHO BELIEVE THEY HAVE A TASTE AND UNIQUE STYLE FOR THE ART AND CULTURE OF FASHION. WE PRIDE OURSELVES IN BRINGING QUALITY SERVICE AND GIVING QUALITY. WE ARE A LOVER OF FASHION AND ONCE YOU SHARE THE SAME SENTIMENT YOU DEFINITELY FOUND THE RIGHT COMPANY. WE ARE ALL IN THIS TOGETHER AND FOR THAT SAME REASON WE TREAT EACH OTHER EQUALLY WITH RESPECT AND WILL TRY TO GIVE THE BEST CUSTOMER SERVICE FOR EVERY SITUATION. WE WORK AS A TEAM IN EFFORTS OF MAKING ANY BAD SITUATION BETTER OR COME TO A RECONCILIATION. ALL OF OUR WORK ETHIC, ATTRIBUTE AND PASSION FOR PUTTING A SMILE ON OUR CLIENTS FACE MAKES US UNPARALLELED FROM NUMEROUS OF COMPANIES.
11. WHAT HAPPENS IF I ENCOUNTER A PROBLEM?
PLEASE TAKE ADVANTAGE AND UTILIZE OUR CHAT MEDIA SYSTEM, IT IS THERE TO HELP IN COMMUNICATION. IF PHONE LINE IS BUSY, USE OUR CHAT FOR INSTANT RESPONSE ABOUT SALE CODES AND OTHER QUESTIONS etc. THAT'S WHAT WE ARE HERE FOR, TO HELP YOU MANEUVER OUR WEB-PAGE WITH EASE OR LITTLE TO NO MINIMAL DEFECT. FOR TECHNICAL ISSUES WE ADVISE YOU TO CONTACT OUR TECHNICAL SUPPORT TEAM FOR TECHNICAL ISSUES YOU WILL GET HELP WITH TECHNICAL DIFFICULTIES ONCE THEY ARE NOTIFIED. WE WILL TRY TO FIX ANY TECHNICAL ISSUE ONCE REPORTED AS SOON AS POSSIBLE. WE LIVE IN A TECHNOLOGICAL ERA SO TECH ISSUES AND TECHNOLOGY TEND TO FAIL US FROM TIME TO TIME. TECHNOLOGICAL DEFECTS ARE VERY COMMON, INEVITABLE AND BOUND TO OCCUR BUT DON'T PANIC HELP IS ON THE WAY.
12. DOES TECH SUPPORT HAVE A NUMBER?
UNFORTUNATELY NO, THEY CAN BE REACHED INDIRECTLY THROUGH EMAIL ONLY;
EMAIL: TECHSUPPORT@VIYESHIERELUCRE.COM ONCE EMAIL IS SENT THEY WILL RESPOND PROMPTLY. USE OUR CONTACT SUPPORT FOR ANY TECHNICAL ISSUE OR DIFFICULTIES. IT IS PROVIDED IN AS CONTACT IN FOOTER AS CONTACT SUPPORT.
13. CAN I CALL?
YES OF COURSE YOU CAN! PLEASE FOLLOW OUR PHONE HOURS IN OUR CONTACT SECTION TO SEE WHEN WE ARE AVAILABLE TO ANSWER. USERS CAN UTILIZE THE PHONE LINES ALONG WITH OUR CHAT SYSTEM, IF THE CHAT SYSTEM RESPONSE IS DELAYED OUR CALL LINES ARE OPEN WITHIN SPECIFIC HOURS; THESE HOURS MUST BE FOLLOWED RESPECTIVELY. OUR PHONE HOURS ARE STRICT AND WILL NOT BE OPERATED OUTSIDE THE REPORTED TIMES LISTED. PLEASE FOLLOW OUR CALL RULES. REFER TO OUR FOOTER ON BOTTOM OF HOMEPAGE TO SEE THE CONTACT INFO. OUTLINED CHAT HOURS ALONG WITH PHONE INFO.
14. WHAT IS THE BRAND COLLECTION ABOUT?
OUR COLLECTIONS INCLUDE MEN AND WOMEN WEAR YOU CAN FIND OUT MORE ABOUT COLLECTIONS IN COLLECTION TAB IN MENU.
15. WHAT ABOUT REFUNDS AND EXCHANGES?
REFUNDS ARE SPECIFICALLY FOR ORDERS UNDER OUR NO-FAULT RULE FOR MORE INFO. PLEASE REFER TO SPECIAL CIRCUMSTANCE POLICY LINKED HERE OR READ OUR STORE POLICY PAGE, WE HAVE LIMITED OUR RETURNS AND EXCHANGES UNTIL FURTHER NOTICE. NORMAL EXCHANGES & RETURNS ARE LIMITED TO ORDERS THAT ARE DEFECTIVE ALONG WITH CONCRETE EVIDENCE IN ORDER TO GET APPROVED FOR RETURNS. RETURNS ARE AT CUSTOMERS EXPENSE NO ORDER WILL BE GRANTED FREE RETURNS, CUSTOMERS WILL HAVE TO PAY THE FEE OF SHIPPING ALL RETURNS AND EXCHANGES. FOR MORE INFO. ON RETURNS PLEASE REFER TO OUR SHIPPING & RETURNS PAGE.
AT THIS TIME WE ARE NOT ACCEPTING ANY RETURNS AT THE MOMENT DUE COVID 19, WE UNDERSTAND THE STRAIN AND INCONVENIENCE, WE ARE ENFORCING OUR NO RETURNS POLICY DURING THIS TIME FOR SAFETY AND HEATH REASONS. WE DO OUR BEST HERE TO SANITIZE AND KEEP ALL AREA AND ENVIRONMENT CLEAN FOR SHIPPING BUT WE CANNOT SAY THE SAME FOR OUR CUSTOMER'S RETURNS, WE HAVE TO BE CAUTIOUS AND PROTECT OURSELVES AS WELL AS OUR EMPLOYESS WE WILL RESUME RETURNS IN DUE TIME.
16. WILL ORDERS GET DELAYED DUE TO COVID-19?
YES UNFORTUNATELY, BECAUSE OF THE WAY SHIPPING IS BEING HANDLED LATELY THERE IS A POSSIBILITY FOR DELAY, YOU WILL STILL RECEIVE YOUR PACKAGE, MAYBE NOT AT THE TIME YOU WANT IT WE ADVISE YOU TO BUY THINGS IN ADVANCE AND TRACK IT FOR ANY DELAYS OR CHANGES.
17. ANY PROMO CODE?
YES! WE DO HAVE ONE, WE ALWAYS GOT OUR CUSTOMER'S BACK! USE CODE: VYAUTUMN50 FOR $25 OFF WHEN YOU SPEND $50 IT IS LIMITED TO ONE PER ORDER PER PERSON, BECOME A VYKIN MEMBER TODAY AND TAKE ADVANTAGE OF OUR EXCLUSIVE % OFF OFFERS FOR VYKIN MEMBERS ONLY.
18. WHAT ARE THE CHAT HOURS AND WHEN IS IT AVAILABLE?
(A) OUR CHAT HOURS ARE THE TIME WE ARE ACTIVE AND AVAILABLE TO ANSWER ALL INQUIRY. IT IS THE EASIEST AND QUICKEST WAY TO GET A RESPONSE. YOU WILL GET A RAPID RESPONSE WITHIN ACTIVE CHAT HOURS, MESSAGES WILL GET RESPONDED TO SHORTLY AS SOON AS POSSIBLE ONCE MESSAGE IS SENT DURING THE CORRECT TIME. OUR PHONE LINES ARE OPEN DURING STRICT HOURS AS WELL. ANY QUESTION WILL BE ANSWERED PROMPTLY IN SEQUENCE OF HOW IT WAS RECEIVED.
FOR RAPID AND IMMEDIATE RESPONSE SIMULTANEOUSLY WE RECOMMEND OUR CHAT SYSTEM WITHIN ACTIVE CHAT HOURS PLEASE REFER TO FOOTER ON BOTTOM OF HOMEPAGE FOR CONTACT INFO.
(B) OUR CHAT SYSTEM IS AVAILABLE FOR USE EVEN WHEN WE ARE NOT ACTIVE OR AWAY, RECEIVED MESSAGES WILL STILL BE SENT AND ONE OF OUR TEAM MEMBERS WILL RESPOND PROMPTLY. OUTSIDE OF CHAT HOURS THE QUICK RESPONSE IS DELAYED, WE HAVE EXPRESSED OUR SCHEDULED TIME FOR WHEN CHAT IS ACTIVE AND A TEAM MEMBER IS AVAILABLE ON HAND. DO NOT GET IRATE WHEN MESSAGE IS NOT ANSWERED RIGHT AWAY OUTSIDE OF OUR BUSINESS HOURS, WE URGE YOU TO RESPECT THE TIME EXPRESSED FOR A SMOOTH EXPERIENCE WITH US. REFER TO FOOTER SECTION ON HOME PAGE FOR PHONE LINE HOURS OR CHAT.
19. HOW MUCH ORDERS DO YOU SHIP OUT DAILY?
AS A SMALL COMPANY WE ONLY MAIL OUT UP 90 A DAY. WE WILL EXPAND AND EXTEND THIS AMOUNT ONCE WE GROW AS A COMPANY AND IN ORDERS.
20. IF I EMAIL YOU HOW LONG BEFORE I GET A RESPONSE/REPLY?
EMAIL IS ANOTHER GREAT SOURCE OF COMMUNICATION TO GET A QUICK RESPONSE. IT WILL DELAY IN SOME INSTANCES BUT WILL BE DELIVERED WITH THE RIGHT AND CORRECT EMAIL ADDRESS. WE CANNOT GIVE YOU A SPECIFIC TIME FOR RESPONSE BECAUSE OF HOW EVERYTHING IS UNCERTAIN BUT WE DO RECOMMEND USING OUR TOOLS TO COMMUNICATE WITH US IT IS AT YOUR DISPOSAL. REFER TO OUR PHONE LINE HOURS IN FOOTER SECTION ON HOME PAGE.
21. WHAT IF I WAS SUBJECTED TO FRAUD?
All FRAUD ORDERS ARE ENTITLE TO 100% REFUND BACK IN THE FORM OF ORIGINAL PAYMENT. PLEASE ALLOW 3-7 BUSINESS DAYS FOR CREDIT TO APPEAR IN ACCOUNT. PLEASE EMAIL US RIGHT AWAY OR WITHIN 12 HRS. OF FRAUD TRANSACTION.
22. WHAT IF I WANTED A REFUND? CAN I REQUEST A REFUND IF ITEM IS OUT OF STOCK?
NO REFUNDS ARE BEING ISSUED IF AN ORDER HAS NO KNOWN OR REPORTED ISSUES. OUT OF STOCK ORDERS WILL BE CANCELED AND CUSTOMERS WILL BE NOTIFIED SAME DAY VIA EMAIL. THE PROCESS FOR REFUND WILL PROCEED FOR THAT ORDER AND CREDIT WILL APPEAR IN ACCOUNT 5-7 BUSINESS DAYS. PLEASE REFER TO OUR SPECIAL CIRCUMSTANCES POLICY FOR MORE INFO. ON WHAT ORDERS ARE EXEMPT FROM OUR REFUND POLICY. YOU CAN FIND THIS INFORMATION IN OUR STORY POLICY PAGE ALSO IN TERMS & CONDITION.