CLAIMS & DISPUTES

SUBMIT A DISPUTE/FILE A CLAIM

Request for approval code

Approval code, Do not have one? please request code or enter 0

5. Order number

6. Address

9. Date order was delivered. If question does not apply select today's date

10. Is order insured? if question does not apply select N/A

11.This order should process as

Order Pickup only

Answer all questions. Only click both requests buttons when rescheduling 2nd pickup otherwise answer and click only [ 1st submit request button ]. [Always click 1st submit request button for all request ]

7. Date requested for pickup

7 (a) Email

8 (a) Select reason for request

8. Order number

ALWAYS CLICK FOR ANY REQUEST

request sent!

11 (a). Are you applying for store credit/refund? If no, please state N/A. If yes, Why? please explain what happened to order. Please state reason below for filing this form request.

11(b). If answered yes to question 11(a), select credit applying for. If no, select N/A

11(c). If answered yes to question 11(a), select reason below. If no, select N/A

11(d). Are you returning ?

12. If answered yes to question 11(d), select category item you are returning for refund or store credit. If no, select N/A

13. Is order special circumstance?

13(a). If answered yes to question 13, select the special circumstance category. If no, select N/A

13 (b) What is this order eligible for [Select all that apply] * Required

return

exchange

store credit

discount credit

pre-order credit

refund [money back]

order [store] pickup

insured order credit

authorized free return

pre-order cancellation

[non pre-order] order cancellation

special circumstance credit [out of stock, stolen/lost, internal error, damaged etc.]

1 day/overnight shipping delay credit

merge [combine] multiple order

lucre express card credit

15. Is order damaged? Select N/A if question does not apply

15(a). Please skip if answered no to question 15. If yes, upload 3 images highlighting damage/defect

Upload photo

Upload supported file (Max 15MB)

16. Is this report within 3 days of damage report deadline? Select N/A if question does not apply

17. If package is damaged what will happen to merchandise, select N/A if question does not apply

17(a). If merchandise is kept while damaged insured order will receive. Select N/A if question does not apply

18. Is order an internal error [received wrong item/package]??

18(a). If answered no to question 18, please select N/A. If yes, select which internal error ?

19. Should order receive 1 day/overnight shipping credit for delays?

14. Under our special circumstances If an order or item in order is damaged please upload a 15-20 secs video highlighting the damages, Please skip if does not apply

Upload 15 secs video

Upload supported file (Max 15MB)

20. Are you applying for shipping delay credit?

20(a). If answered yes to question 20, please select. If no select N/A

21. Are you requesting discount credit?

21(a). If yes, for question 21, please select. If no, select N/A

22. Is this a pre-order credit request?

23. Are you requesting a pre-order cancellation?

24. Is order within 7 days of cancellation for pre-orders. Please select N/A if question does not apply

25. Select date pre-order was made If question does not apply select today's date

26. Are you canceling order [non- pre-order]?

27. Are you requesting Lucre express card credit?

26(a). Can order be canceled? Is cancellation within 24 hours? Select N/A if question does not apply

28. Select what happened to lucre express card. If question does not apply select N/A

29. Request lucre express card

If your request was not approved what should we do to inform you

I accept terms & conditionsView terms of use

You have filed a claim! We will process your request once it is approved by our returns department. Expect a response in 12-24 hours after form was submitted. You will receive an email with an approval code to proceed with request, if you did not receive an email regarding this form please submit a request for it or contact us via phone/email/chat.

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